Frequently
Asked Questions
How Did We Get Hacked ?
Websites are usually hacked for the following reasons: You have not kept your website updated with the latest software updates, your passwords are not strong enough or your server’s file permissions let hackers execute, inject or update files.
Every day, criminals compromise thousands of websites. Hacks are often invisible to users, yet remain harmful to anyone viewing the page — including the site owner. For example, unbeknownst to the site owner, the hacker may have infected their site with harmful code which in turn can record keystrokes on visitors’ computers, stealing login credentials for online banking or financial transactions.
Have We Emailed You Lately ? DON’T SHOOT THE MESSENGER
After each website we clean we set our servers off to actively look for other websites that have been infected with this same hack. When they find one we actively try to contact the owners and let them know they have been compromised. Even though this search usually returns thousands of results, we currently just contact the owners of the top 200 results. If we have emailed you, that means your business website is in the top 200 hacked websites for this type of Malware.
We understand the immediate response to this email will be suspicion and you will want to know why we have taken the time to contact you about your website being hacked. We feel it is better that website owners are notified about this as soon as possible and websites are cleaned immediately to stop the spread of further infection around the internet. So please don’t shoot the messenger ! READ MORE ON OUR BLOG
How To Remove the Warnings.. This site may be hacked ? This site may harm your computer ?
Found your site showing messages like ' This site may be hacked' 'This site may harm your computer', ' Deceptive site ahead' or ' Suspicious redirect' on Google ? and want to know how to remove these google warnings ? Google recommends that such sites should be taken offline immediately until that issue is resolved. They also recommend that anyone finding such a site should report it to them immediately. Our view is we would rather contact the site owners before this happens so they can quickly solve it and avoid being blacklisted.
If we have already contacted you then we will keep monitoring your site and offering to help, we completely understand if you decide to not use our service and fix it another way but highly recommend that you fix this problem immediately. If you do ignore this Malware on your site and thus let your website continue to spread this infection around the internet , we will eventually feel it is our duty to submit your website to Google. They will check your site to see if they need to Blacklist it from the public.
OUR STORY
CYBER SECURITY EXPERTS
Our founder members have worked for over 20 years with a number of leading multinational companies as well as small-mid sized businesses worldwide to build and deliver the leading enterprise and cyber security systems in the industry. During these years brought the realisation that whilst large organisations could afford more comprehensive in-house dedicated cyber security teams for their company websites, small and medium businesses were struggling to have the necessary experience in house. We soon noticed that hackers looking for an easy target were taking advantage of the vulnerabilities in small and medium business’ websites.
FIGHTING FOR SMALL AND MEDIUM BUSINESSES
OneHourSiteFix was born as a way to fight back against these hackers and this unfair disparity in website security. We provide the highest quality security services for all business websites and all companies at the most affordable cost possible. Companies that choose our superior team to help with their website can rest assured that their sites are being helped by the best in the industry.
UK BASED BUSINESS
We are a UK based business, based in the South East. We are hoping soon though to move our offices to somewhere a bit warmer (and less rain).
