PRIVACY POLICY
Last Updated 5th Sept. 2023
WHO WE ARE
Onehoursitefix.com is a trading name of OneHourSiteFix Limited whose registered address is 127 City Road, London EC1V 2NX with company registration number 09362914. VAT number : GB235684585. Your personal information is being processed by OneHourSiteFix Limited. OneHourSiteFix Limited is registered under the Data Protection Act with the Information Commissions Office (www.ico.org.uk) with registration number ZA108845.
OneHourSiteFix Limited respects your individual privacy. Any payments made via Chargebee will be subject to the Chargebee Privacy Policy (https://www.chargebee.com/privacy/ )
COLLECTED INFORMATION
Personally-Identifiable Information
OneHourSiteFix Limited receives specific data about its Site visitors when such information is provided voluntarily, such as when our visitors request information, purchase or subscribe for services, submit a support inquiry, provide resume information for employment opportunities, or send us e-mail. Of course, some of these activities require that you give us information, such as when you make a purchase, submit your resume, or request certain types of information.
Non Personally-Identifiable (Generic) Information
OneHourSiteFix Limited gathers some generic information automatically. Generally, this information does not reveal the identity of the visitor. It usually includes information about the IP Address (Internet address assigned to your computer), the number and frequency of visitors, and our sites visited. We may automatically collect certain information through the use of cookies and other tracking technologies. Please see our Cookies & Other Tools section below to learn more about such tracking tools.
INFORMATION USAGE
We need to process your personal data to provide the Services you request in the form that you require. Your data will be used in the following ways:
- Maintain and implement our our services and products
- Fulfil the purpose for which you provided it
- Enhance and personalise your user experience
- Improve security
- Implement/Enforce our contracts
- Process transactions.
- Detect & prevent fraud
- Protect our visitors safety
- Analyse & monitor activity on our websites
- Comply with our obligations
- Marketing Of Our Products & Services
- Exercise our rights
Information Sharing
With Service Providers and Vendors: We may retain other companies and individuals to perform services for us, and we may collaborate with other companies and individuals with respect to particular products or services (collectively, ‘Providers’). In doing so, we may share information with these Providers and/or these Providers may collect and process your information. Examples of Providers include data analysis firms (e.g. Google Analytics), customer service and support providers, payment processors, and internet service companies. These companies are authorized to use your personal information only as necessary to provide these services to us.
Legal Compliance & Protecting Rights
In certain situations, OneHourSiteFix Limited may be required to disclose personally identifiable information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personally identifiable information as required by law, such as to comply with a legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. OneHourSiteFix Limited may be required to disclose personally identifiable information for compliance with applicable laws. In addition, OneHourSiteFix Limited may elect to monitor the areas of communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate OneHourSiteFix Limited; or (iii) to protect the rights or property of OneHourSiteFix Limited or others.
Business Transfer
In connection with the potential sale or transfer of OneHourSiteFix Limited (in whole or in part), OneHourSiteFix Limited reserves the right to sell or transfer your information (including, but not limited to name, address information, and other information you provided to OneHourSiteFix Limited) to a third party.
Consent
We may also disclose your personal information to any other third party with your prior consent.
Cookies & Other Tools
Our Site uses cookies to identify you so you don’t need to log in each time you visit our Sites. The cookies are linked to your customer identifier, which is associated with the information in your account. If you reject cookies, you may still use our Site and applications, but your ability to use some features or areas may be limited.
Within our Site we and our partners, affiliates, and/or analytics or service providers use technologies such as cookies, beacons, tags and scripts to analyze trends, administer the Site, track visitors’ movements around the Site and to gather demographic information about our visitor base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We use this information gathered about you from our Site to help personalize search results, diagnose problems with our server, and to administer our Site. We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
We also use tracking technologies such as: CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes, attached to purchases at an item level, used to determine where within the application a product was added). We report this data back to our SharkGate web services. These results are not shared with any third parties and are used solely for deciding when to retire SDKs/OS versions and to identify characteristics of major visitors so that we may optimize our applications and services for those visitor types.
You can set your browser to notify you when you receive a cookie and you can refuse it; this may, however, reduce the functionality of certain Site features.
Geolocation Data
We may access and track location data from your device in order to personalize results or other content. We do not tie any personally identifiable information about you to any of the location tracking technologies that we use.
Targeted Advertisements
Absent any instructions from you, OneHourSiteFix Limited may use information you provide to inform you about additional services and products offered by OneHourSiteFix Limited.
Supplementation of Information
In order to provide certain services to you, we may occasionally need to supplement the information you submit to us with information from third party sources. This is done to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
Security
The security of your personally identifiable information is important to us. We follow generally accepted standards to protect the personally identifiable information submitted to us, both during transmission and once it is received. Even though we take precautions to protect information, no security measures can be 100% secure, and we cannot guarantee the security of your information. If you have any questions about the security of your personally identifiable information, you can contact us at [email protected].
Do Not Track Disclosures
Do Not Track (‘DNT’) is a privacy preference that visitors can set in their web browsers. When a visitor turns on DNT, the browser sends a message to websites requesting that they do not track the visitor. At this time, as there is no standard procedure in dealing with these requests – we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, visit www.allaboutdnt.org.
Data Retention
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Visitor Consent
Information that you disclose in a public space, including on any blog, bulletin board, chat room, or website OneHourSiteFix Limited may host for you as part of your OneHourSiteFix Limited services, is available to anyone else who visits that space. OneHourSiteFix Limited cannot safeguard any information you disclose in these locations.
If you voluntarily offer any feedback, data, answers, questions, comments, suggestions, ideas or the like, OneHourSiteFix Limited will treat that portion of the information as non-confidential and nonproprietary and, except as otherwise expressed in this Policy, OneHourSiteFix Limited assumes no obligation to protect such information from disclosure. To request removal of your personally identifiable information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
Third Party Sites
Additionally, the OneHourSiteFix Limited Site contains links to sites that belong to third parties unrelated to OneHourSiteFix Limited. OneHourSiteFix Limited cannot protect any information you may disclose in these sites and recommends that you review the privacy policy statements of those sites you visit.
Transborder Transfer
If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this Site and communicating electronically with us, you consent to such transfers.
Access
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personally identifiable information. To request this information please contact The Data Controller at [email protected] . You may also correct or request deletion of your personally identifiable information by contacting us at The Data Controller at [email protected] . We will respond to these requests within a reasonable timeframe.
Children
Our Site, products, and services are not directed to children, and we do not knowingly collect personally identifiable information from children under 18 If you believe that a child under the age of 18 has provided to us personally identifiable information, please contact The Data Protection Officer at [email protected].
Other important stuff
If we decide to change our Privacy Notice we will post these changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it. If my make a major change to the Privacy Notice we will email you to inform you of the changes. In the event of any part of OneHourSiteFix Limited Ltd either being sold or going into receivership you will be informed of the change of ownership and the new owner will manage your personal information preferences.
How you can make a complaint
If you have a complaint, concern or an enquiry about our Privacy Notice please contact our Data Protection Officer at Onehoursitefix.com 127 City Road, London EC1V 2NX or by email to the Data Protection Officer at [email protected]. Complaints will be dealt with by the Data Protection Officer, and will be responded to within 30 days at the very latest. If you are not satisfied with our response you may wish to contact the Information Commissioner via their website (www.ico.org.uk)
